Frequently Asked Questions
Everything you need to know about your Poppy Playtime style journey.
What is the typical shipping time for orders?
Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location but typically range from 10-21 business days.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start a request.
How do I ensure I am choosing the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your clothing materials ethically sourced?
Yes, we prioritize sustainability and ethical manufacturing. We partner with suppliers who adhere to fair labor practices and use high-quality, durable fabrics.